Shipping Information
We ship your artworks worldwide. We also offer the option to create reinforced wooden crates to ensure safety during land, sea, or air transportation.
- Nacional Shipping
Delivery time
Most orders are processed and shipped within 30 business days. Standard deliveries usually take between 3 and 7 business days, depending on the destination.
Shipping cost
We offer free standard shipping for orders above a minimum purchase amount. For orders below that amount, shipping charges will apply. For deliveries to private customers, an additional surcharge applies.
- International Shipping
Delivery time
International shipments usually take between 7 and 21 business days, depending on the destination and the type of transport (land, sea, or air).
Shipping cost
Shipping rates may vary depending on the destination and package specifications. Please contact our order department to get an exact quote.
Customs and duties
Customers are responsible for any duties and taxes that may apply to their order. We recommend checking with your local customs office for information about fees.
- Order Tracking
Once your order has been shipped, you will receive an email with all the shipping details. If you wish, you can contact us at any time to check its status and estimated delivery date.
- What to do if your order arrives damaged
If the package is damaged by the carrier, you have up to 24 hours to notify us, as required by the insurer. After this period, we will not be able to process the claim free of charge, as the package may have been handled afterwards. It is essential to note any visible damage to the packaging on the delivery slip. You will also need to provide photos clearly showing the damage and the shipping label with the carrier’s details.
1. Notify us
Send an email to pedidos@perspectiva10.com with the subject “Incident” followed by your order number so we can offer you the best solution.
2. Prepare the package
If the only solution is to repair or replace your product, you must use the original or similar packaging so that the carrier can collect it.
3. Be patient
We understand the process can be inconvenient, but we ask for your patience. We work with specialised shipping agencies to ensure your product arrives in perfect condition, although it may take a little longer than usual.
- Contact
For any questions regarding shipping, please contact our customer service team. Our phone service hours are from 8:30 a.m. to 6:30 p.m.